PowerDeWise Microphone is not working with my MacBook Pro, what should I do?

If the microphone is not working with your MacBook Pro,  relax, take a deep breath, then please note the following points: 

First, be sure that the microphone works by testing it with your smartphone, we’ve provided instructions for this below 

If your MacBook Pro is running on macOS High Sierra, macOS Mojave, macOS Catalina, or later, the solution is a USB Soundcard. Please follow the link below to purchase if you prefer to order now

If the item is not in stock, please reach out to our customer support team for other recommendations. 

The MacBook Pro has a TRRS headphone/microphone jack; therefore, it doesn’t require the use of the TRRS to TRS (4 to 3 Pin) Adapter. 

If you are using an earlier OS, clicking on the “Input” tab, you should see the list of connected sound input devices. Here, the microphone should be listed, if seen. Check the image below for reference. 

To Choose a sound input device, from the list of input devices, select the sound input device you want to use by clicking on it, the Lavalier Microphone in this case. 

If the microphone is not listed as an option, then a USB Adapter may be required. 

Once the PowerDeWise USB Soundcard has been received, please connect the microphone and USB to your MacBook Pro in this order: Microphone > USB Soundcard > MacBook Pro. Then on your MacBook Pro, choose Apple menu > System Preferences, click Sound, then click Input.

Clicking on the “Input” tab, you should see the list of connected sound input devices, the USB Adapter should be listed like in the image below, select the “USB Audio Device” as your preferred input channel option:

To know that the connection is working, check if the Input Level bar moves as you speak into the microphone. If it does, then it’s working. If it doesn’t, check the connection again. 

Once you’ve selected the “USB Audio Device” as your preferred audio input option, then click on the “Output” tab and select the “Internal Speaker” or “Built-In Speaker” as your preferred audio output option.

P.S: Please note that some USB Soundcard (not ours) has TRS (Stereo) microphone female end. Therefore, when connecting the microphone to the USB Adapter, you have to use the TRRS to TRS (4 to 3 pin) Adapter that came with the microphone package. Ensure you hear a click between the microphone and TRRS to TRS Adapter, the “click” signifies proper contact between both devices. So, the final connection will be microphone > TRRS to TRS (4 to 3 Pin) Adapter > USB Soundcard > MacBook Pro. 

For a MacBook Pro without a Type A USB Port like the MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports), you’ll need a A Type C USB male to Type A USB male adapter. We do not have such an adapter at the current time, therefore, so we would like to suggest you purchase one from a reliable vendor or reach out to us for recommendations. 

Should you have more questions or need further assistance, please do not hesitate to let us know.

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