PowerDeWise Microphone is not working with my MacBook Air, what should I do?

If the microphone is not working with your Apple MacBook Air  relax, take a deep breath, then please note the following points: 

The Apple MacBook Air does not recognize an external microphone plugged through the headphone jack. Therefore, the solution is a USB Soundcard. You could also follow the link below to purchase if you prefer to order now:

If the item is not in stock, please reach out to our customer support team for other recommendations. 

Once the PowerDeWise USB Soundcard has been received, please connect the microphone and USB to your MacBook Pro in this order: Microphone > USB Soundcard > MacBook Air. Then on your MacBook Pro, choose Apple menu > System Preferences, click Sound, then click Input.

Clicking on the “Input” tab, you should see the list of connected sound input devices, the USB Adapter should be listed like in the image below, select the “USB Audio Device” as your preferred input channel option:

To know that the connection is working, check if the Input Level bar moves as you speak into the microphone. If it does, then it’s working. If it doesn’t, check the connection again. 

Once you’ve selected the “USB Audio Device” as your preferred audio input option, then click on the “Output” tab and select the “Internal Speaker” or “Built-In Speaker” as your preferred audio output option.

Please note that some USB Soundcard (not ours) has TRS (Stereo) microphone female end. Therefore, when connecting the microphone to the USB Adapter, you have to use the TRRS to TRS (4 to 3 pin) Adapter that came with the microphone package. Ensure you hear a click between the microphone and TRRS to TRS Adapter, the “click” signifies proper contact between both devices. So, the final connection will be microphone > TRRS to TRS (4 to 3 Pin) Adapter > USB Soundcard > MacBook Air

Should you have more questions or need further assistance, please do not hesitate to let us know.

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