PowerDeWise Microphone is not working with my MacBook Pro, what should I do?

If the microphone is not working with your MacBook Pro,  relax, take a deep breath, then please note the following points: 

First, be sure that the microphone works by testing it with your smartphone, we’ve provided instructions for this below 

If your MacBook Pro is running on macOS High Sierra, macOs Mojave or later, the solution is a USB Soundcard, We like helping out our customers from time to time so contact our customer support team via email/WhatsApp or to get a USB Soundcard for FREE or following the link below to purchase if you prefer to order now

The MacBook Pro has a TRRS headphone/microphone jack; therefore, it doesn’t require the use of the TRRS to TRS (4 to 3 Pin) Adapter. 

If you are using an earlier OS, clicking on the “Input” tab, you should see the list of connected sound input devices. Here, the microphone should be listed, if seen. Check the image below for reference. 

To Choose a sound input device, from the list of input devices, select the sound input device you want to use by clicking on it, the Lavalier Microphone in this case. 

If the microphone is not listed as an option, then a USB Adapter may be required. 

However, you can perform an option test to ensure that the microphone itself is working by using the microphone with a smartphone (tell us the name of the smartphone in your response), following the steps below:

Please note that like any MacBook Pro, smartphones have a TRRS headphone jack, so you don't need to use the TRRS to TRS adapter in this case. 

  1. Ensure that the external microphone is properly plugged into the phone's headphone jack.
  2. Open the voice recording app and press record.
  3. Walk away from your smartphone, let the distance be the full length of the cable of the microphone 
  4. Speak into the microphone and tap 3 times.  
  5. Walk back to your phone and stop the recording.
  6. Unplug to listen to the recording. 
  7. If possible, send the recording to us (If it doesn’t work). 

Some smartphones like the Google Pixel series require an app to work properly with an external microphone. Therefore, please download the Open Camera app by Mark Harman from Google Play Store, then follow the steps below 

  1. Plug or connect the microphone into your device.
  2. Launch the App. 
  3. Click the setting icon > Video Settings > Audio Source.
  4. Select "External mic (If Present).
If the microphone is confirmed as working, then we can proceed to sending you the USB Soundcard. 

    Once the USB Soundcard has been received, on your MacBook Pro, choose Apple menu > System Preferences, click Sound, then click Input).

    Clicking on the “Input” tab, you should see the list of connected sound input devices, the USB Adapter should be listed like in the image below, select the USB ADapter as your prefered input channel option:

    To know that the connection is working, check if the Input Level bar moves as you speak into the microphone. If it does, then it’s working. If it doesn’t, check the connection again. 

    P.S: Please note that the USB Sound card has TRS (Stereo) microphone female end. Therefore, when connecting the microphone to the USB Adapter, you have to use the TRRS to TRS (4 to 3 pin) Adapter that came with the microphone package. Ensure you hear a click between the microphone and TRRS to TRS Adapter, the “click” signifies proper contact between both devices. So, the final connection will be microphone > TRRS to TRS (4 to 3 Pin) Adapter > USB Soundcard > MacBook Pro. 

    If you were redirected here from Facebook and none of the above steps help, simply select the “No, I need further assistance” for the next question “Problem solved?” indicating that you already tried the steps above, a representative will attend to you ASAP.  Also, please send us a screenshot of the input devices listed to us while the microphone is connected to your MacBook Pro and mention the generation, screen size, and OS e.g. MacBook Pro 2015 (13”) macOS Mojave.

    Not redirected from Facebook? If none of the above steps help, please reach out to our customer support team via Email, Facebook, or WhatsApp, indicating that you already tried the steps above. Also, please provide us with the generation and operating system of your MacBook Pro/MacBook Air e.g MacBook Pro 2015 (13”) macOS Mojave. We also need a screenshot of the input device options to us while the microphone is connected to your MacBook Pro