PowerDeWise Microphone is not working with my MacBook Air, what should I do?

If the microphone is not working with your Apple MacBook Air  relax, take a deep breath, then please note the following points: 

The Apple MacBook Air does not recognize an external microphone plugged through the headphone jack. Therefore, the solution is a USB Soundcard. We like helping out our customers from time to time so contact our customer support team via email/WhatsApp or Facebook, to get a Free USB Soundcard. You could also follow the link below to purchase if you prefer to order now:

However, you can perform an optional test that  the microphone itself is working by using the microphone with a smartphone (tell us the name of the smartphone in your response), following the steps below:

Please note that smartphones have a TRRS headphone jack, so you don't need to use the TRRS to TRS adapter in this case. 

  1. Ensure that the external microphone is properly plugged into the phone's headphone jack.
  2. Open the voice recording app and press record.
  3. Walk away from your smartphone, let the distance be the full length of the cable of the microphone 
  4. Speak into the microphone and tap 3 times.  
  5. Walk back to your phone and stop the recording.
  6. Unplug to listen to the recording. 
  7. If possible, send the recording to us (If it doesn’t work). 

Some smartphones like the Google Pixel series require an app to work properly with an external microphone. Therefore, please download the Open Camera app by Mark Harman from Google Play Store, then follow the steps below 

  1. Plug or connect the microphone into your device.
  2. Launch the App. 
  3. Click the setting icon > Video Settings > Audio Source.
  4. Select "External mic (If Present).

If the microphone is confirmed as working, then we can proceed to sending you the USB Soundcard.

P.S: Please note that the USB Sound card has TRS (Stereo) microphone female end. Therefore, when connecting the microphone to the USB Adapter, you have to use the TRRS to TRS (4 to 3 pin) Adapter that came with the microphone package. Ensure you hear a click between the microphone and TRRS to TRS Adapter, the “click” signifies proper contact between both devices. So, the final connection will be microphone > TRRS to TRS (4 to 3 Pin) Adapter > USB Soundcard > MacBook Air. 


Redirected here from Facebook? If the microphone is confirmed to be working,, simply select the “No, I need further assistance” for the next question “Problem solved?”  and send your Order Number. If your home address is different from what's on your Order ID information, please send us your complete home address as well. Also, send us your email address for shipment notification.  A representative will attend to you ASAP. 


Not redirected from Facebook? and the microphone is confirmed to be working, please reach out to our customer support team via Email, Facebook, or WhatsApp, indicating that you already tried the steps above. Send your Order Number. If your home address is different from what's on your Order ID information, please send us your complete home address as well

If you don’t know how to check your Amazon Order ID, please watch the video below

If you bought on our website just check your order history to see the order id

Once that is done, we will send you a USB Adapter as soon as possible.