PowerDeWise Microphone is not working with my iPhone, what should I do?

If the microphone is not working with your iPhone, relax, take a deep breath, then please note the following points: 

Please note that there won't be any special icon indicating that an external microphone has been connected. 

In iPhones with a headphone jack, the headphone jack was designed for headphones, it's just like the name sounds.
So, when you plug in anything other than a headphone, it doesn't indicate that the microphone is plugged in, rather it indicates that a headphone is plugged in, usually at the top of the screen.

iPhones that require a Lightning to 3.5mm jack Adapter (without a headphone jack) may not indicate that something is connected to the phone when the microphone is connected. 

Therefore, to know if the microphone is working with your iPhone, you need to carry out the following steps below:

  1. Ensure that the external microphone is properly plugged into the phone's headphone jack/the 3.5mm end of Lightning to 3.5mm Jack Adapter.
  2. Open the voice memo app and press record.
  3. Walk away from your smartphone, let the distance be the full length of the cable of the microphone. 
  4. Speak into the microphone and tap 3 times.  
  5. Walk back to your phone and stop the recording.
  6. Unplug to listen to the recording. 

These troubleshooting steps are also applicable to iPads. 

P.S: Please note that only an original Apple Lightning to 3.5mm jack Adapter or the Lightning to 3.5mm jack Adapter that comes with PowerDeWise Lavalier Microphone with Lighting to 3.5mm Jack Adapter is guaranteed to 100% work with external microphones (If this will be a problem for you, let us know).

If you have access to a smartphone, please try using the microphone with a smartphone, and tell us the name of the smartphone in your response if necessary. This step will easily easily eliminates the Lightning to 3.5mm Jack Adapter as the problem. If you don’t have access to a smartphone, please skip this step. 

If you need to purchase the Lightning to 3.5mm Jack Adapter or our package with one right away, Follow these links to buy an Original Apple Adapter

USA:

Canada:

Follow this link to buy the PowerDeWise Lavalier Microphone with Lighting to 3.5mm Jack Adapter: 

Again, if you need assistance with getting any of the above, let us know in your response. 

If you were redirected here from Facebook and none of the above steps help, simply select the “No, I need further assistance” for the next question “Problem solved?), indicating that you already tried the steps above. Please also mention the generation of your iPhone and a representative will attend to you ASAP. 

Not redirected from Facebook? If none of the above steps help, please reach out to our customer support team via Email, Facebook, or WhatsApp, indicating that you already tried the steps above. Please also mention the generation of your iPhone e.g iPhone 11 pro.