PowerDeWise Microphone is not working with my iPad, what should I do?

If the microphone is not working with your iPad,  relax, take a deep breath, then please note the following points: 

Please note that there won't be any special icon indicating that an external microphone has been connected. 

Headphone jacks are designed for headphones, it's just like the name sounds.
So, when you plug in anything other than a headphone, it doesn't indicate that the microphone is plugged in, rather it indicates that a headphone is plugged in, usually at the top of the screen. iPads without a headphone jack may display no icon at all. 

iPads that require a Type C USB to 3.5mm jack Adapter (without a headphone jack like iPad Pro 2) may not indicate that something is connected to the phone when the microphone is connected. 

Therefore, to know if the microphone is working with your iPad, you need to carry out the following steps below:

  1. Ensure that the external microphone is properly plugged into the phone's headphone jack/the 3.5mm end of Lightning to 3.5mm Jack Adapter.
  2. Open the voice memo app and press record.
  3. Walk away from your smartphone, let the distance be the full length of the cable of the microphone 
  4. Speak into the microphone and tap 3 times.  
  5. Walk back to your phone and stop the recording.
  6. Unplug to listen to the recording. 

P.S: Please note that only a Type C to 3.5mm Jack Adapter gotten from Apple or the one that comes with PowerDeWise Lavalier Microphone with Type C USB to 3.5mm Jack Adapter package is 100% guaranteed to work with an external microphone. These troubleshooting steps are also applicable to smartphones.

So, if your iPad requires a Type C to 3.5mm Jack Adapter you may need to try the microphone with other devices like a smartphone unless your Type C to 3.5mm Jack Adapter gotten from Apple or other phone brands or the one that comes with PowerDeWise Lavalier Microphone with Type C USB to 3.5mm Jack Adapter package. This is just to eliminate that the Type C to 3.5mm Jack Adapter is not the problem in cases where the Type C to 3.5mm Jack Adapter is not original or from our package. 

If you need help in getting a  Type C to 3.5mm Jack Adapter, let us know. If you want to order an original Type C to 3.5mm Jack Adapter or package straight away,  follow the right link below

USA: 


Canada:

Follow this link to buy the PowerDeWise Lavalier Microphone with Type C USB to 3.5mm Jack Adapter: 

The PowerDeWise Lavalier Microphone with Type C USB to 3.5mm Jack Adapter is not currently available in Canada

If you were redirected here from Facebook and and none of the above steps help, simply select the “No, I need further assistance” for the next question “Problem solved?” indicating that you already tried the steps above, also mentioning the generation of iPad tablet e.g iPad Air 2; representative attend to you ASAP. 

Not redirected from Facebook? If none of the above steps help, please reach out to our customer support team via Email, Facebook, or WhatsApp, indicating that you already tried the steps above. Please also mention the generation of iPad tablet e.g iPad Air 2, iPad Pro, Apple iPad Pro 10.5 (2017), Apple iPad Pro 12.9 (2018) e.t.c.