If you are experiencing a buzzing problem on your DSLR Camera, relax, take a deep breath, then please note the following points:
- Not using the TRRS to TRS (4 to 3 Pin) Mono Adapter:
You need to use the TRRS to TRS (4 to 3 Pin) Mono Adapter that came with the microphone package. Plug in the microphone directly into the Ext Mic port without the TRRS to TRS (4 to 3 Pin) Adapter may cause a buzz in your recording. This is what the TRRS to TRS (4 to 3 Pin) Mono Adapter looks like
- Poor connection:
When using TRRS to TRS (4 to 3 Pin) Mono Adapter, please ensure that the microphone jack is properly plugged into the female end of the TRRS to TRS (4 to 3 Pin) Mono Adapter by pushing the jack in all the way till you hear a “click”. If there’s no proper contact between the mic and adapter, the combo will not work properly if at all. This applies to every male end into going into female ends.
- A dirty microphone jack/connector
If the plug of the connected external microphone is dirty it could also produce a buzzing or crackling sound. So, try using a cotton bud or cotton swab to carefully clean the mic/headphone jack of your device. Wipe the microphone connector with an alcohol swab to have all the dirt and grease away and test.
- Electrical Disruption
Sometimes, other electrical devices near the audio system can cause a buzzing sound because the microphone picks up the electrical output. Keep the microphone clear from other electrical devices and move the microphone wire away from other wires to reduce the buzzing noise. Avoiding charging your device while using it with the microphone may help with the buzz, this includes using a Battery to Electric AA Converter/Adapter that is usually used as a power backup.
- Try with your smartphone:
If you haven’t already done this is to ensure that the microphone itself is working properly, particularly if the steps above fail to solve the buzzing problem. If the steps above help with the problem and if you don’t have access to a smartphone, please skip this step, the step is optional. Better still, If you have access to a smartphone, please try using the microphone with a smartphone (tell us the name of the smartphone in your response), following the steps below:
Please note that smartphones have a TRRS headphone jack, so you don't need to use the TRRS to TRS adapter in this case.
- Ensure that the external microphone is properly plugged into the phone's headphone jack.
- Open the voice recording app and press record.
- Walk away from your smartphone, let the distance be the full length of the cable of the microphone
- Speak into the microphone and tap 3 times.
- Walk back to your phone and stop the recording.
- Unplug to listen to the recording.
- If possible, send the recording to us (If it doesn’t work).
Some smartphones like the Google Pixel series require an app to work properly with an external microphone. Therefore, please download the Open Camera app by Mark Harman from Google Play Store, then follow the steps below
- Plug or connect the microphone into your device.
- Launch the App.
- Click the setting icon > Video Settings > Audio Source.
- Select "External mic (If Present).
If the microphone doesn’t produce a buzz on your smartphone then the TRRS to TRS (4 to 3) Pin Adapter may be the problem. So, please let us know in your message or response to us that the microphone produces or doesn’t produce a buzz on your smartphone.
Please feel free to skip any troubleshooting steps that you might have tried already.
P.S: If you are experiencing static or crackling sounds, these steps can also help to eliminate such abnormal sounds.
If you were redirected here from Facebook and none of the above steps help, simply select the “No, I need further assistance” for the next question “Problem solved?”, indicating that you already tried the steps above. Mention if the buzzing sound persists on your smartphone and or not, providing the name of your smartphone; a representative will attend to you ASAP.
Not redirected from Facebook? If none of the above steps help, please reach out to our customer support team via Email, Facebook, or WhatsApp, indicating that you already tried the steps above. Please also mention the name and model of the DSLR Camera e.g. Canon EOS Rebel 80D, Panasonic Lumix G4, Sony A7 III e.t.c. Also, mention if the buzzing sound persists on your smartphone or not